IT Support Specialist

IT Support Specialist

Company: Location:	Ecora Engineering & Resource Group Kelowna, British Columbia

WHO WE ARE

ECORA IS AN ENGINEERING, ENVIRONMENT AND NATURAL RESOURCE CONSULTING COMPANY

We are committed to delivering quality services to our valued clients. Our incredible team of engineers, environmental scientists and resource professionals work together to provide clients with a synergistic offering of services unique to the industry. We are built on the foundation of our core values: commitment to our people, our relationships, our community, and our environment.

THE OPPORTUNITY

Looking to do what you love at a dynamic and Innovative consulting firm? Ecora is looking for an IT Support Specialist to join the IT department at our Kelowna location on a permanent full-time basis.

As an IT Support Specialist, you will play a crucial role in maintaining and enhancing our technological infrastructure. This position demands a balance of technical expertise, problem-solving skills, and excellent communication abilities. You'll be part of a dedicated team focused on providing top-tier support for our internal systems and our clients' technology needs.

RESPONSIBILITIES

• Provide first and second-level support for desktops, laptops, Office 365 applications, VoIP phones, and related technology.
• Assist in managing and supporting Windows 10 and 11 operating systems, and Windows Server environments.
• Support the configuration and maintenance of AutoCAD, and other Engineering software installations and troubleshooting.
• Participate in the management of Atera RMM (Remote Monitoring and Management) for proactive systems monitoring and maintenance.
• Contribute to the development and maintenance of IT documentation, procedures, and policies.
• Collaborate with team members on technology projects, including system upgrades and migrations.
• Provide user training and support, ensuring effective use of technology resources.
• Facilitate onboarding and offboarding procedures for end-users.

QUALIFICATIONS

• 1+ years of relevant experience in IT support and a degree or diploma in Information Technology, Computer Science, or a related field; OR 2+ years of relevant IT support experience without formal education.
• Excellent communication and interpersonal skills, with a focus on providing high-quality customer service.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Proficient with Office 365, Windows 10/11, and Windows Server.
• Experience in an Engineering environment is an asset.
• Experience with Linux server administration is an asset.
• Familiarity with Atera RMM or similar remote monitoring and management tools.
• Knowledge of networking concepts and experience with firewall configurations.
• Ability to work in a team environment and independently, with minimal supervision.
• Additional Requirements
• Willingness to participate in ongoing learning and certification opportunities to stay current with industry trends and technologies.
• Flexibility to handle after-hours emergencies or scheduled maintenance tasks as needed.

REWARDS OF WORKING AT ECORA

• Work for one of the fastest growing firms in Canada and one of the most exciting full-service professional consulting firms in Canada.
• Competitive salary.
• Paid annual vacation.
• Paid annual sick days.
• Comprehensive group benefits including extended health and dental coverage.
• Group RRSP match program.
• Ability to earn a bonus based on company success and employee contribution.
• Opportunities for professional growth and development.
• Reimbursement of applicable professional membership dues.
• Internal mentorship program.

Ecora is an equal opportunity employer and stays true to its mission by ensuring it leads with its values. Diversity, equity, and inclusion are core to our mission, Ecora strives to create a workplace that reflects the communities we serve and where everyone feels inspired and empowered to bring their authentic selves to work. We encourage, support, and celebrate the diverse voices of our team members.

Ecora thanks all applicants for their interest; however, only those candidates selected for interviews will be contacted.